Terms of Service

Version 1.0 — October 2025 Entity: Journey Bound Media, LLC dba DecodeIQ Jurisdiction: State of New Mexico, United States Contact: Legal Email

1. Agreement Overview

These Terms of Service ("Terms") form a binding agreement between you ("Customer," "User," or "you") and Journey Bound Media, LLC dba DecodeIQ ("DecodeIQ," "we," "our," "us"). By accessing or using decodeiq.ai, app.decodeiq.ai, or any related APIs or services (collectively, the "Platform"), you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree, you must not use the Platform.

2. Service Description

DecodeIQ is a Source-First Semantic Intelligence Platform that structures meaning before publication. Through its proprietary MNSU Engine, DecodeIQ converts ranked, cross-network conversations into structured semantic briefs and optional AI-generated drafts.

Core Capabilities

Multi-network semantic discovery and clustering
Proprietary scoring (DecodeScore, Friction Index, Semantic Density)
Brief and draft generation with retrieval-ready architecture
Secure workspace system with Supabase, Pinecone, and Vercel infrastructure

Access Model

The Platform operates on a credit-based subscription system:

Brief Generation: 5 credits per scan
Draft Generation: 10 credits per draft
Credits are included per plan tier and reset monthly.

All access requires an active subscription.

3. Account Registration & Security

To use the Platform, you must:

Be at least 18 years old.
Provide accurate registration details.
Maintain the confidentiality of your credentials.
Be responsible for all activity under your account.

DecodeIQ reserves the right to suspend or terminate accounts used for unauthorized purposes, scraping, or abuse.

4. Subscription Plans & Billing

4.1 Plan Structure

DecodeIQ offers four monthly tiers:

Tier	Monthly Price (USD)	Intended For
Starter	$199	Small teams / individuals
Pro	$399	Growing content teams
Growth	$799	Agencies / mid-size organizations
Scale	$1,199	Enterprises & high-volume users

Annual billing options will be introduced only after churn stabilization (<8%), and are not available at launch.

4.2 Billing Provider

Payments are processed by Stripe, Inc., which acts as DecodeIQ's secure payment processor. All payment data is handled directly by Stripe and not stored by DecodeIQ.

4.3 Renewals & Cancellations

Subscriptions renew automatically each month on the original purchase date.
You may cancel any time before the next renewal cycle to avoid charges.
Cancellation takes effect at the end of the current billing period.
Partial-month refunds are not provided.

4.4 Failed Payments

If payment fails, DecodeIQ may:

Retry payment for up to 7 days.
Suspend access until payment is complete.
Terminate the subscription after 14 days of non-payment.

5. Credit System

Each workspace is allocated credits monthly based on its plan. Credits:

Are consumed per job (5 for a brief, 10 for a draft).
Expire at the end of each billing cycle if unused.
Are non-transferable and non-refundable.
Cannot be rolled over between months.

DecodeIQ reserves the right to adjust credit pricing or allocation for new features, with 30 days' notice.

6. Use Restrictions

Users agree not to:

Upload or process unlawful, harmful, or infringing content.
Attempt to reverse-engineer, scrape, or extract proprietary data.
Share results from the Platform as benchmarks for competing systems.
Use the Platform to create, train, or fine-tune LLMs without written consent.
Exceed API or usage limits that compromise platform stability.

Violation may result in immediate account suspension without refund.

7. Intellectual Property

7.1 DecodeIQ Property

All software, architecture, documentation, and proprietary metrics (DecodeScore, Semantic Density, Friction Index) are the exclusive property of Journey Bound Media, LLC.

7.2 User Outputs

You retain ownership of briefs and drafts generated from your inputs. DecodeIQ retains the right to store anonymized metadata for system improvement.

7.3 Feedback

Any suggestions or feedback you provide may be used freely to improve the Platform without obligation or attribution.

8. Data Protection & Privacy

DecodeIQ processes limited personal data necessary to operate the Platform. All processing complies with our Privacy Policy, which forms part of these Terms.

By using the Platform, you consent to:

Processing of your data in accordance with the Privacy Policy
International transfers to approved sub-processors (OpenAI, Supabase, Stripe, etc.)
Use of anonymized telemetry for service optimization

9. Service Availability & Performance

DecodeIQ uses serverless infrastructure (Vercel + Supabase + Cloudflare) to ensure high uptime and data security. However, availability may occasionally be interrupted for:

Scheduled maintenance
System upgrades
Force majeure events (network outages, third-party downtime)

DecodeIQ is not liable for service interruptions outside its direct control.

10. Refund Policy

DecodeIQ subscriptions are non-refundable, except:

Duplicate charges caused by system error
Verified service outage exceeding 48 hours with no functional fallback

Refund requests must be submitted to Billing Email within 7 days of charge.

11. Termination

DecodeIQ may terminate your account if:

You breach these Terms
You fail to pay after the grace period
You engage in misuse or abuse of the system

Upon termination:

Access is revoked immediately.
Data is deleted within 30 days, unless retention is legally required.

Users may also terminate voluntarily by deleting their workspace through the account settings.

12. Disclaimers

DecodeIQ provides its services "as is" and "as available."
We make no warranties regarding uninterrupted access, accuracy, or suitability for specific purposes.
No representation is made that outputs from AI models are factual or complete.

13. Limitation of Liability

To the maximum extent permitted by law:

DecodeIQ's total liability for any claim shall not exceed the total fees paid by you in the 12 months preceding the event.
DecodeIQ shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, profit, or opportunity.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New Mexico, United States. Any disputes shall be resolved through binding arbitration under the American Arbitration Association (AAA) rules, held in New Mexico, in English. Each party bears its own legal costs unless otherwise awarded by the arbitrator.

15. Modifications

DecodeIQ may update these Terms to reflect product, pricing, or compliance changes. All modifications take effect upon posting. Material changes will be communicated to active customers via email at least 14 days in advance.

16. Contact Information

For legal inquiries, contact: Journey Bound Media, LLC dba DecodeIQ Albuquerque, New Mexico, USA Email: Legal Email

Effective Date: October 18, 2025 Version: 1.0